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Frequently Asked Questions

Check the sections below, where you can find the information you need

Using a girdle has many benefits, not only to shape your figure and reduce sizes, but also to support your back by correcting your posture. After pregnancy, it favors the firming of tissues. In case of cosmetic surgeries, it allows the skin to adhere to the muscle again, avoiding inflammation and fat accumulations. Its constant use favors a more curvilinear figure by closing ribs, firming tissues, toning muscles and abdomen. In the case of the men's girdle, it reduces the saddlebags on the sides and compacts the pectorals.

To get more out of your girdle, remember that it is very important to choose the correct size. Measure the part of the body corresponding to the girdle with a sewing measuring tape. In the case of the waist trainer, you must measure your waist above the navel without holding the air. Compare your measurement in our size charts. Please remember that if this is your first time wearing girdles, you should choose ‘Light Molding’ or ‘Normal’.

In most cases, the girdle is quite discreet. However, if you wear clothes that are too thin and tight, there will be certain details that can be noticed, especially if it is a girdle with central clasps.

Our girdles are designed with the best Colombian technology, in addition to being made with the highest quality materials that are not only resistant but also soft to the touch, avoiding any type of irritation so that you are always comfortable. Remember that it is very important that your girdle size is the right for you to avoid any type of discomfort. If at any time you have discomfort or pain, we recommend you not wearing your girdle for long periods or stopping its use. The use of this garment is under the sole responsibility of the user.

It is normal that during the first days of use your girdle feels very tight. After using it for a couple days and washing the girdle, it will become more flexible. An easy way to make it more moldable is to let it soak for 30 minutes in fabric softener and hand wash it.

It is advisable to wash the girdle every 2 days, but everything will depend on the treatment or use you give it daily. Handwash your girdle with mild or neutral soap. Do not squeeze or twist it with your hands. We recommend you drying it in the shade. Do not dry it in tumble dryers as the heat damages the fibers and can cause your girdle to deform or lose strength. Remember that proper cleaning of your girdle is a determining factor in its useful life.

All of our girdles feature Powernet smart fabric and technology to fit and shape your body. All the materials are of high quality such as cotton, microfiber and lycra, which in addition to being resistant avoid any type of irritation to your skin.

Buying at solbeautyandcare.com is very easy, just follow these steps:

1. Enter our website, there you can browse and find your ideal product.

2. To add the product to your shopping cart, choose the color and size (remember to measure yourself and see the Size Chart BEFORE buying).

3. When you have everything you want to buy in your Shopping Cart, continue to fill in the corresponding fields with your shipping information and select your payment method: ▶ Credit or Debit Card: Fill out the form with the credit card information you want to use to make your payment, then click Pay. You will receive an email confirming your payment and your order.

4. Receive your order at the door of your home or office.

Shopping at SolBeautyandCare.com is 100% safe. Both our website and our payment processor have Secure Socket Layer (SSL), which is a security protocol that makes your data travel in an integral and safe way, in addition to the certification for the safe handling of credit card information. Additionally, in our Privacy Policy you can consult the handling of your personal data.

If you have NOT finished your purchase yet, go to the Shopping Cart in the upper right corner, the items will be displayed in it. If you want to change the size or color, you just need to click the 'Change' button and modify your order. If you have already confirmed your purchase and made your payment, we suggest you to contact us as soon as possible because once the product is shipped, you will not be able to make changes until you receive the package at home. Remember that you have 7 days from the delivery date to request an exchange. To know more about exchanges and returns, click HERE.

Once you received your purchase confirmation email, we will ship within the next 24 hours (Monday through Friday) via FedEx. The approximate delivery time is 2 to 7 business days for Mexico and the United States. For the rest of the world, the delivery time ranges from 3 to 7 business days.

All of our products have free shipping in Mexico and the United States.* In countries that do not have the USPS (United State Postal Service) service, the cost of shipping for another service will be quoted and the customer will cover the cost.

When we ship your order, you will receive a notification to your email indicating the order number and the tracking number. With it, you can see where your package is and the estimated delivery date at home. Shipments to Mexico: Track your order HERE. (Please ONLY enter the numbers of your guide, not letters. Ex: FEDEX 812720710000, enter only 812720710000).

To modify or change your shipping address, contact us as soon as possible . We Will ask you for your order number and address. Please keep in mind that if your order has been sent, it is not possible to change the address.

If at the time of delivery you are not at your address, the shipping company may leave your package with any person of legal age who is at the registered address. If there is no one to receive the package, a new delivery attempt will be made the next business day. The shipping company will make up to 2 delivery attempts before returning the package to our offices. We recommend that you contact the shipping company to come up with a delivery solution.

Contact us by email, remember to include your order number or write to our chat. Check our customer service hours. NOTE: In FedEx the status of your order may take up to 24 hours to be available. We suggest you check it several times during that time. If more than 24 hours have passed and you still cannot track your order, contact us.

Please contact us via email to cambios@solbeautyandcare.com indicating that your product sent does not correspond to the one you bought. Do not forget to include your order number and the name with which you made your purchase. We will contact you within the next 24 hours, and will indicate the process of returning the product and resending the correct one. In these cases, the return has no additional cost. IMPORTANT: The product must not have been used and must be returned in its original condition, with packaging and labels.

We do not make changes to used/dressed garments. We recommend you to check our size guide before buying. * NOTE: If your exchange is applicable but the product you want is not available at that time, you must wait for it to be available or exchange for a product that is available at the same or higher cost (paying the difference) ... WE DO NOT MAKE REFUNDS *

Exchanges to eligible products purchased from Solbeautyandcare.com must be made by mail (postal service). The process to make a change has an estimated time of 15 business days, to the following addresses, as appropriate:

UNITED STATES: 861 Harold PL Ste 307 Chula Vista CA. 91914-4555 under the name: Sol Beauty and Care.

MEXICO: Calle 3 norte, 1 poniente # 20-E Ciudad industrial Nueva Tijuana C.P. 22444 Tijuana B.C, under the name of Sol beauty and care.

Returned merchandise must meet the following requirements to be accepted for exchange or in-store credit:

    1. All items must be in optimal condition with original tags attached. Goods that have been used, altered or damaged (irreparably) will not be accepted.     For products that have hygienic protection, this must also be intact. Exceptions will not be accepted.   

    2. Sale items are final and cannot be exchanged or returned.

    3. Due to the intimate nature of some of our products, they must be tested using underwear, and without removing the hygienic protection of the product.

    4. It is necessary to have personal hygiene at the time of trying on your garment since it is an intimate garment that requires special care.

    5. Our garments have an informative adhesive, the removal of this adhesive will immediately void the guarantee of the product.

    6. The garment must be free of any fragrance, body product or body odor.

    7. If our quality department indicates that the articles are nnot applicable for an exchange because they do not comply with the aforementioned, the articles will be returned to the sender.

* We do not make monetary refunds

    • In order for the garment to be returned, the customer must cover $ 15 dollars for shipping costs.

    • If the garment has a defect, shipping is not charged.

    • If it is international exchange, the customer must cover $ 50 dollars for shipping costs.

Merchandise eligible for exchanges will be processed within 10-15 business days after receiving the product. You will receive a confirmation email to your email address once the process has been completed. In case of credit assignment, the notification of your assigned credit will be sent to you by email.

For items that have been purchased as gifts, it is necessary that the person who made the purchase contact us since any modification of the order generated will only be applicable to the person who made the purchase.